39 bed's Privacy Policy

Introduction and Scope

39 bed is an online gaming and betting platform providing services to users in Bangladesh. This Privacy Policy ("Policy") applies to the 39 bed website (https://39-bed.cam), mobile applications, and all our digital services.

The purpose of this policy is to clearly explain how we handle your personal information. "User", "you", or "your" refers to any person who visits the website or registers an account. "39 bed", "we", or "our" refers to the organisation that operates the platform.

Our Terms and Conditions is a separate document linked to this Privacy Policy, providing detailed information on user rights and responsibilities. Reading both documents together will give you a complete picture of the service.

By creating an account or using our platform, you consent to the data processing practices described in this policy.

Types of Information Collected

During registration and use of the 39 bed platform, we collect two types of information — information you provide directly, and information collected automatically.

2.1 — Personal Information Provided Directly

The following information is provided by you:

• Full name and date of birth (required for age verification)
• Mobile number and email address
• Residential address
• National ID card or passport number (for identity verification)
• Payment-related information such as bKash, Nagad, Rocket, or Upay account numbers
• Security questions and answers

2.2 — Automatically Collected Information

The following information is recorded automatically while you use the platform:

• IP address and geographic location (at country level)
• Device type, operating system, and browser version
• Date and time of login and logout
• Pages visited and session duration
• Betting and gaming activity history
• Deposit and withdrawal transaction records

2.3 — Information Received from Third Parties

In some cases, limited information about you may reach us from payment processors or identity verification services, which is used solely for account security and fraud prevention.

How Information Is Collected

39 bed collects information through the following methods:

• Registration Form: All information provided at the time of account creation is stored securely.
• Payment Transactions: Transaction details are recorded through the payment gateway during deposits and withdrawals.
• Customer Support Communications: Records of interactions with us via live chat or email may be stored for quality assurance and training purposes.
• Cookies and Tracking: Usage information is collected through cookies and similar technologies while browsing the website.
• Mobile App: Certain device-related information may be collected while using the Android and iOS apps.

At every stage of data collection, we follow industry-standard security practices and use SSL encryption technology.

Purpose of Using Information

39 bed uses your personal information only for the specific purposes listed below:

4.1 — Account Management and Identity Verification

Your identifying information is used to create accounts, verify logins, and maintain account security. Age verification is an important step to prevent persons under 21 from registering an account.

4.2 — Payment Processing

The required information is used to complete deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfer. The minimum deposit is ৳200 and the minimum withdrawal is ৳1,000.

4.3 — Customer Support

Your account information and communication history are used to provide 24/7 live chat and email support in Bengali and English.

4.4 — Fraud and Abuse Prevention

Transaction and login data are analysed to detect suspicious transactions, prevent multiple account creation, and ensure the security of the platform.

4.5 — Service Improvement

Anonymised usage statistics are analysed to improve the user experience and identify and resolve platform issues.

4.6 — Responsible Gaming

In accordance with our Responsible Gaming Policy, users' gaming behaviour is monitored to identify problematic gaming patterns and provide support where needed.

Sharing Information with Third Parties

39 bed never sells your personal information or provides it to third parties for commercial purposes. However, specific information may be shared with specific parties in the limited situations described below:

5.1 — Payment Service Providers

Necessary payment information is shared with bKash, Nagad, Rocket, Upay, and banks to complete transactions. This information is used solely for processing the specific transaction.

5.2 — Identity Verification Services

Where necessary for account verification, the minimum required information may be shared with third-party identity verification services.

5.3 — Technology and Game Providers

Game studios and software providers such as Pragmatic Play, Evolution, PG Soft, and JILI process certain technical data, but your full personal identity is not shared with them.

5.4 — Legal Obligations

We may be legally required to provide specific information in response to valid legal orders from competent authorities or to meet applicable legal requirements.

5.5 — Business Transfers

In the event of a corporate restructuring or acquisition, your information may be transferred to a new entity, provided the terms of this Privacy Policy are maintained.

Cookies and Tracking Technologies

39 bed uses cookies and similar technologies to improve the experience of website and app users.

6.1 — Essential Cookies

These cookies are essential for the core functionality of the platform. They are used to maintain login sessions, save language preferences, and perform security checks. These cookies cannot be rejected.

6.2 — Functional Cookies

These cookies are used to remember your preferred display settings, game filters, and other personalised preferences. Without them, preferences will need to be set again at the start of each session.

6.3 — Analytics Cookies

Anonymised analytics tools are used to collect website usage statistics. This helps understand which pages are visited most or where users are running into difficulties.

6.4 — Cookie Controls

You can manage or delete cookies through your browser settings. However, disabling essential cookies may cause some platform features to not work properly.

Data Storage and Security

Keeping your information secure is one of 39 bed's primary responsibilities.

7.1 — Security Measures

We have implemented industry-standard security measures, which include:

• SSL/TLS encryption for all data transmission
• Advanced encryption technology for stored data
• Restricted staff access — only authorised personnel can access specific information
• Regular security audits and vulnerability assessments
• Automated monitoring systems to detect suspicious activity

7.2 — Data Retention Period

Information is retained for as long as your account remains active. Even after an account is closed, certain information may be held for a specified period in accordance with legal and regulatory requirements. Financial transaction records are generally retained for an extended period.

7.3 — Response to a Data Breach

If a security incident occurs that may affect your personal information, we will promptly notify affected users and take the necessary steps to limit any harm.

Your Rights

You have the following rights regarding your personal information:

8.1 — Right of Access

You may request a copy of the personal information 39 bed holds about you. It will be provided within a reasonable time after the request is received.

8.2 — Right to Rectification

You have the right to request correction of any inaccurate or incomplete information in your account. Most information can be updated directly from your account settings.

8.3 — Right to Erasure

In certain circumstances, you may request that your personal information be deleted. However, we may be required to retain some information due to legal or regulatory obligations.

8.4 — Right to Object to Processing

You may object to the processing of your data for specific purposes, particularly for marketing communications.

8.5 — How to Exercise Your Rights

To exercise any of the above rights, contact our customer service team via 24/7 live chat or by email. Requests will be processed within a reasonable time after identity verification.

Children's Privacy

39 bed is strictly not intended for persons under 21 years of age. We do not knowingly collect any information from anyone under the age of 21.

Age verification is in place at the time of registration. If a minor has inadvertently created an account and this is brought to our attention, the account will be closed immediately and any collected information will be deleted.

If a parent or guardian believes their child has provided information on our platform, please contact our customer service team promptly.

Policy Changes

39 bed reserves the right to amend this privacy policy from time to time. Reasons for changes may include:

• Changes in laws or regulatory requirements
• Addition of new services or technologies
• Improvements to data protection practices
• Changes in business structure

If any significant changes are made, a notification will be sent to your registered email or mobile number, and the date of the new version will be clearly noted on the website.

Continued use of the platform after changes have been made will be considered as your acceptance of the revised policy. If the new policy is not acceptable to you, you may request closure of your account.

To find out about previous versions of this policy, please contact us. For more information about our services and platform, you may visit our About Us page.

Contact & Complaints

If you have any questions, concerns, or complaints about this privacy policy, please contact us:

11.1 — Live Chat

For the fastest assistance, use the live chat on the website. Our customer service team is available 24/7 in both Bengali and English.

11.2 — Email

For detailed requests or formal complaints regarding information, you may email us at: [email protected]

For email requests, please include your registered email address or account details so we can assist you effectively.

11.3 — Response Time

Privacy-related requests are generally responded to within business days. Complex requests may take a little longer, but receipt will be acknowledged.

For quick answers to common questions, see our FAQ section, which covers account, payment, and security questions in detail.