For ages 21+

Responsible Gaming —
Keep Yourself Safe

39 bed believes that gaming should be enjoyable, not stressful. That is why we provide every member with tools and information to help them stay in control of their gaming experience.

21+ age limit strictly enforced Self-limit setting available 24/7 support available

Our Approach

Gaming means entertainment, not obligation

Playing within limits can be a positive experience — but knowing those limits and sticking to them is essential.

Taking part in any kind of betting or casino gaming is a free choice — but that choice should be an informed one. Whether you enjoy casino games, slots, or sports betting on the 39 bed platform, we want you to stay in control at all times. Playing beyond your means is never the right decision.

Responsible gaming rests on three things: time limits, money limits, and attention to your mental state. When gaming becomes only a way to try to win back money, something has gone wrong. Our Terms and Conditions cover these matters in detail, and every member should read them.

Remember, the purpose of gaming should be enjoyment — not a substitute for income. There is always a chance of winning, but losses are an unavoidable part of it too. So only play with money you can afford to lose without affecting your daily life.

Set Your Budget First

Set a specific amount before each session — and stop when you reach it.

Track your time

Playing for hours on end reduces focus and affects judgement.

Take a break after a loss

Losses create the urge to keep playing to win them back — this habit is the most dangerous one.

Protection Tools

Set your own limits yourself

39 bed provides tools to help you stay in control of your gaming.

Deposit Limit

Set a maximum daily, weekly, or monthly deposit amount. Once this limit is reached, no further deposits will be possible.

Financial control

Session Time Limit

Set a time limit for how long you play in one go. Once the set time is up, an automatic alert will appear.

Time management

Self-Exclusion

You can close your account for a set period — from seven days to permanently. No access will be available during this time.

Account protection

Loss Limit

Once you have lost a set amount, the session will end automatically. This lets you cap your losses in advance.

Limit your losses

Cool-off

Use this option if you feel you need a break for a few days. Your account will be temporarily suspended.

Mental break

Bet Limit

Set a maximum amount you can place on each bet. This reduces the chance of a large loss on a single wager.

Bet control

To activate these tools, go to your account settings or make a request through our 24/7 live chat support.

Warning Signs

How to recognise when gaming is becoming a problem

If the signs below appear, do not ignore them — seek help promptly.

You keep returning to gaming to try to win back lost money and are placing larger bets each time.

You try to stop gaming but cannot — you keep coming back.

You are hiding your gaming from family or friends, or lying about it.

You are borrowing money to gamble, or spending household money on bets.

When you are not gaming, you feel irritable, restless, or have trouble sleeping.

You are giving gaming more priority than work, study, or family responsibilities.

You are turning to gaming to escape stress, loneliness, or low mood.

You can see that your gaming is increasing but you cannot stop it.

These signs are not evidence of weakness — they are symptoms of a condition for which seeking help is completely normal. Read our FAQ for answers to common questions and to learn more about the support options available.

Support Options

Seeking help is a courageous step

You are not alone. Find out where and how to get help.

39 bed Live Chat Support

Our support team is available seven days a week, twenty-four hours a day, in both Bengali and English. Contact us directly via live chat for self-exclusion or to set limits — the team will help without any judgement.

Contact by Email

If you are not comfortable talking on live chat, write to us by email. Our support team is specially trained in responsible gaming matters and will keep everything confidential.

Family and Trusted People

Talk openly with a family member or a trusted friend. Sharing your situation reduces stress and makes it easier to make the right decisions.

Professional Advice

Seek help from a psychologist or counsellor. Mental health professionals in Bangladesh work with addiction-related issues and maintain confidentiality.

Keep a record of your gaming

Keep a personal log of how long and how much you are playing. This will help you understand your own patterns and make decisions when needed.

Account Protection Request

If you wish, you can request that a family member be allowed to submit a self-exclusion application on your behalf — this option is available.

Our Commitment

What 39 bed guarantees

No one under the age of 21 is permitted to register, and age is verified.
All members' account information and gaming history are kept secure and encrypted.
Self-exclusion requests are acted on promptly, and no promotional messages are sent during the exclusion period.
Using the responsible gaming tools involves no complicated process — the support team helps directly.
Staff are trained in responsible gaming and are ready to support members who are experiencing difficulties.
Under our Privacy Policy, members' personal information is not shared with third parties.

Age Limit

21+ only — this rule is strictly enforced

In Bangladesh, anyone under the age of 21 is prohibited from taking part in any form of betting or casino activity. 39 bed strictly follows this age limit.

Age is verified at the time of registration. If anyone registers using false information, their account will be cancelled and any deposited funds will not be returned.

If you suspect that a minor you know is attempting to access an online betting platform, notify our support team immediately.

You must be at least 21 years old to participate on this platform.

Healthy Habits

Practical tips for safe gaming

Following these habits helps keep gaming under control.

What to do

Set a budget before you play and stick to it.
Take regular breaks — at least 10–15 minutes every hour.
Treat gaming as entertainment, not a source of income.
When you win, set aside a portion rather than putting it all back into bets.
If in any doubt, talk to our support team.

What not to do

Do not play under the influence of alcohol or other substances.
Do not turn to gaming to deal with stress or low mood.
Do not place larger bets to try to win back money you have lost.
Do not play using someone else's account.
Do not borrow money or use household funds for betting.

To learn more about 39 bed and read about the values behind our platform, visit our About Us page.

Common Questions

Questions about responsible gaming

Here you will find answers to the questions members ask most often.

Self-exclusion is applied as quickly as possible after the request is received — usually within a few hours. Requesting it via live chat speeds up the process. While self-exclusion is active, you will not be able to log in to your account and no promotional messages will be sent to you.

Yes, a limit can be increased — but it does not take effect immediately. For your safety, a cooling-off period must pass after the increase request is made before the new limit applies. A request to lower a limit, on the other hand, takes effect immediately.

In some situations, a family member may contact the support team. However, a verification process must be followed before any changes are made to an account, for security reasons. Contact us via live chat for more details.

Ask yourself a few simple questions: How much time did you spend gambling last week? Did you spend more than the budget you had set? Did you feel angry or frustrated after a loss? Did you hide it from your family? If the answer to any of these is yes, it is wise to take a break or seek support.

No, not at all. Seeking support for responsible gaming is a positive step and will have no negative effect on your account membership or benefits. Our goal is to help you, not to penalise you.

Your account balance remains safe during the self-exclusion period. You may request a withdrawal once the self-exclusion period ends or when the account is reactivated. Contact our support team for further details.

Responsible Gaming — Keep Yourself Safe